FAQ
John Lewis
Repair Guy CEO
Frequently Asked Questions
List of common questions such as
What should I do if my device falls in water or another liquid? First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next bring the device in for water damage service. The chances of successfully repairing the phone increase substantially the sooner we receive it. Our technicians are experienced in diagnosing and repairing water-damaged phones. While not all water-damaged devices can be saved, we will do our best to restore your device to working condition.
We offer a Limited Lifetime Warranty on Repairs. If the original repair fails because of a defect in the part we installed or due to workmanship, we will fix it for FREE—no questions asked
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We post our visit schedule well in advance of our arrival. We encourage everyone to subscribe to our visitation alerts in case you get stuck in the library knocking out a thesis.
Older phones are usually no problem, however if they are too old, some replacement parts may be no longer available. We are trained in the latest video game console repairs for popular brands like PlayStation, Xbox, and Nintendo. From fixing HDMI ports to resolving connectivity issues, we’ll make sure your console is back in action quickly and reliably.
Yes , with the rise of additional wearable electronics, we can repair all Apple watch models. Be aware that once a smart watch is damaged it loses its waterproof nature. Our repairs can increase the water-resistance but we can’t guarantee that it will be waterproof again.
We fix a slew of communication devices. If you have a device that needs a look, bring it to us and we’ll see if we can get you up and running again. Our estimates are free and there is no obligation for service.